Freja 23AW Traviata dress

Shipping Policy

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after verification.

We will process your order in 5-45 business days.（The production time is determined by the availability of stock for the style and the complexity of the design.）

Receiving time = processing time + shipping time.

1) Processing time: 5-45 business days

2) Shipping time: 7-14 business days

Return Policy

If you're unsatisfied with the items you received, and we gladly accept returns within 7 days of receipt for most items in new condition.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please pack up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Your returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

RETURN CONDITIONS

1. You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.

2. The following items cannot be returned or exchanged: Custom-made clothing.

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

Note: Shipping and taxes incurred from returns need to be borne by the customer.